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Written Parliamentary Question: 1st December 2005

Predictive Diallers (DEFRA)
Q: To ask the Secretary of State for Environment, Food and Rural Affairs how many calls were made from call centres in her Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment she has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres. (John Hemming)

A: Defra does not use predictive diallers. (Jim Knight,Parliamentary Under-Secretary (Rural Affairs, Landscape and Biodiversity), Department for Environment, Food and Rural Affairs)

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