Predictive Diallers (Ministry of Defence)
Q: To ask the Secretary of State for Defence how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.(John Hemming)
A: None. Predictive dialling technology is not used by the Ministry of Defence.(Don Touhig, Parliamentary Under Secretary, Ministry of Defence)
Q: To ask the Secretary of State for Defence how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.(John Hemming)
A: None. Predictive dialling technology is not used by the Ministry of Defence.(Don Touhig, Parliamentary Under Secretary, Ministry of Defence)
Comments
HMRC are, however, a non-ministerial department responsible to the Chancellor of the Exchequer.