Skip to main content

Written Parliamentary Question: 16th November 2005

Predictive Diallers (Ministry of Defence)
Q: To ask the Secretary of State for Defence how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.(John Hemming)

A: None. Predictive dialling technology is not used by the Ministry of Defence.(Don Touhig, Parliamentary Under Secretary, Ministry of Defence)

Comments

PoliticalHackUK said…
'Hello, this is the Ministry of Defence here. We'd like to arrange a convenient time for our invasion force to call...'
12:01 am
John Hemming said…
The interesting answer is from the Chancellor of the Exchequer who says "The treasury have no call centres" when the Inland revenue use predictive diallers.

HMRC are, however, a non-ministerial department responsible to the Chancellor of the Exchequer.
5:19 pm
Post a Comment

Popular posts from this blog

NHS reorganisation No 3,493,233

Followers of my blog will have seen the NHS question about how many reorganisations have we had. We've yet another. The number of PCTs (Primary Care Trusts) nationally is to halve. This means merging East and North. (and then probably HoB and south). It would be nice if people would stick with one structure. There is a quotation ( Which sadly does not appear to be a true quotation ) We trained hard . . . but it seemed that every time we were beginning to form up into teams we would be reorganized. I was to learn later in life that we tend to meet any new situation by reorganizing; and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency, and demoralization. But has to have been originated by someone. The web link shown goes through the derivation which appears to be more linked to an anonymous British Soldier WW2 than any Roman or Greek General called by a name perming 2 out of (Gaius, Galus, Petronius and Arbiter). From the...
2 comments
Read more