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Wednesday, November 16, 2005
  Written Parliamentary Question: 16th November 2005
Predictive Diallers (Ministry of Defence)
Q: To ask the Secretary of State for Defence how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.(John Hemming)

A: None. Predictive dialling technology is not used by the Ministry of Defence.(Don Touhig, Parliamentary Under Secretary, Ministry of Defence)
 
Comments:
'Hello, this is the Ministry of Defence here. We'd like to arrange a convenient time for our invasion force to call...'
 
"Hello, Ministry of Defence again. We are sorry if you were caused any inconvenience by an error in our predictive systems..."
 
The interesting answer is from the Chancellor of the Exchequer who says "The treasury have no call centres" when the Inland revenue use predictive diallers.

HMRC are, however, a non-ministerial department responsible to the Chancellor of the Exchequer.
 
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