Skip to main content

Silent Phone Calls .... Result!!! (Case opened today)

Complainant: Ofcom own-initiative investigation
Investigation against: Promote IT, Toucan Telecom, The Listening Company Ltd, ANT Marketing UK, Thompson Directories Ltd, Fax Information Services Ltd, Firestorm Marketing Ltd.
Case opened: 16 June 2005
Issue: Persistent misuse of electronic communications network(s) or service(s)
Relevant instrument: Sections 128 to 131 of the Communications Act 2003

A “short duration” or “silent call” is a call which is usually initiated by automatic calling equipment ("ACE"), generally used by Call Centres making outgoing calls. The call is terminated by the ACE immediately after the called party answers (usually, because no live operator is available to speak to the called party).

A short duration call may also arise where companies attempt to send fax messages to telephone numbers that are not connected to terminal equipment capable of receiving fax messages. When the call is answered, the called party may hear a series of tones or the call may have been terminated.


Ofcom has received complaints from members of the public about Promote IT, Toucan Telecom and The Listening Company Ltd regarding the annoyance caused to consumers by the making of short duration and/or silent calls.

In addition, Ofcom made a formal request for information relating to short duration and silent calls from British Telecommunications plc ("BT") in May 2005. The request was made under section 135 of the Communications Act 2003 (“the Act”). Following the receipt of the information from BT’s Nuisance Calls Bureau, Ofcom has identified ANT Marketing UK, Thompson Directories Ltd, Firestorm Marketing Ltd, and Fax Information Services Ltd as companies which have regularly made silent and/or short duration calls.

Ofcom has therefore decided to open an investigation to determine whether the companies identified above have persistently misused an electronic communications network or electronic communications service contrary to section 128 of the Act.

Sections 128 to 130 of the Act gives Ofcom the power to take action against persons or companies who persistently misuse an electronic communications network(s) or service(s) in any way that causes or is likely to cause unnecessary annoyance, inconvenience or anxiety.

Where Ofcom finds that a person or company is in breach of the above provision, it may issue an enforcement notification and/or impose a financial penalty on the misuser.

Case Leader: Tanya Rofani (020 7783 4342 e-mail:

Case Reference: CW/00835/05/05


Popular posts from this blog

Statement re false allegations from Esther Baker

Statement by John Hemming
I am pleased that the Police have now made it clear that there has been a concerted effort to promote false criminal allegations against me and that the allegations had no substance whatsoever.
I would like to thank Emily Cox, my children, Ayaz Iqbal (my Solicitor), my local lib dem team and many others who supported me through this dreadful experience. There are many worse things that happen to people, but this was a really bad experience.
It is bad enough to have false allegations made about yourself to the police, but to have a concerted campaign involving your political opponents and many others in public creates an environment in which it is reasonable to be concerned about ill founded vigilante attacks on your family and yourself. Luckily there was a more substantial lobby to the contrary as well, which included many people who were themselves real survivors of abuse, which has helped.
I am normally someone who helps other people fight injustice. …

R v SUSSEX JUSTICES ex p McCARTHY [1924] 1 KB 256

I have only just found this one which I think is accurately reported below (but if it is not please give me an accurate report).


R v SUSSEX JUSTICES ex p McCARTHY [1924] 1 KB 256

November 9 1923

Editor’s comments in bold.

Here, the magistrates’ clerk retired with the bench when they were considering a charge of dangerous driving. The clerk belonged to a firm of solicitors acting in civil proceedings for the other party to the accident. It was entirely irrelevant that there had been no evidence of actual influence brought to bear on the magistrates, and the conviction was duly quashed.

It is clear that the deputy clerk was a member of the firm of solicitors engaged in the conduct of proceedings for damages against the applicant in respect of the same collision as that which gave rise to the charge that the justices were considering. It is said, and, no doubt, truly, that when that gentleman retired in the usual way with the justices, taking with him the…

Statement re Police investigation into Harassment and Perverting the Course of Justice.

It was recently reported that the police were not investigating the allegations of Perverting the Course of Justice that I had made. This came as a surprise to me as I had been told for some time that my allegations were to be considered once the VRR had been rejected. I have now had a very constructive meeting with Staffordshire police on Friday 29th June 2018 and the misunderstandings have been resolved. At that meeting the evidence relating to the perversion of the course of justice and the harassment campaign against my family were discussed. The police have decided to investigate both the perversion of the course of justice and also the harassment campaign. I would like to thank them for changing their decision and I accept their apology for the way in which they did that. I am also in possession of written confirmation a police force would be investigating allegations that a vulnerable witness has been harassed for trying to expose the campaign against me. I hope that the aut…