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Written Parliamentary Question: 2nd November 2006

HMRC Call Centres
Q:To ask the Chancellor of the Exchequer whether HM Revenue and Customs has implemented the informative message to stop silent calls in its call centres.
John Hemming)

A:holding answer 30 October 2006

HM Revenue and Customs is currently undertaking work to upgrade the outgoing telephony systems in its contact centres and expects to have the technical ability to play such recorded messages fully in place from March 2007. In the interim, arrangements are in place to ensure that the contact centre telephone number is always displayed therefore anyone missing a call would have the option of calling the number back. (Dawn Primarolo, Paymaster General, HM Treasury)

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