Skip to main content

Written Parliamentary Question: 2nd November 2006

HMRC Call Centres
Q:To ask the Chancellor of the Exchequer whether HM Revenue and Customs has implemented the informative message to stop silent calls in its call centres.
John Hemming)

A:holding answer 30 October 2006

HM Revenue and Customs is currently undertaking work to upgrade the outgoing telephony systems in its contact centres and expects to have the technical ability to play such recorded messages fully in place from March 2007. In the interim, arrangements are in place to ensure that the contact centre telephone number is always displayed therefore anyone missing a call would have the option of calling the number back. (Dawn Primarolo, Paymaster General, HM Treasury)

Comments

Post a Comment

Popular posts from this blog

Six months for recording a court hearing - Norman Scarth

The link is in Russian about the imprisonment of Norman Scarth who is actually 85. He has a complex history including a court hearing which found that he used a chainsaw to fight off bailiffs when he was 75. [a court judgment which is disputed see comments] However, that does not justify imprisoning him for 6 months for recording a court hearing (see the link and ask google to translate it if your Russian is not up to it). It has got into the Argyll News Because he has been held such that people cannot get to him to sign paperwork an application for a writ of Habeas Corpus was made today. This has been adjourned until next week. The English judicial system is really not good at responding to major abuses of human rights by the judicial system.
57 comments
Read more