Predictive Diallers (DoH) Q: To ask the Secretary of State for Health how many calls were made from call centres in her Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment she has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.(John Hemming) A: The Department has a single call centre, part of a customer service directorate. This centre does not use predictive dialling. (Jane Kennedy, Minister of State (Quality and Patient Safety), Department of Health) Fuel Duty Q: To ask the Chancellor of the Exchequer what is the level of fuel duty for a liquid fuel produced from (a) biomass and (b) waste cooking oil that is (i) diesel quality and (ii) not diesel quality. (John Hemming) A: I refer the hon. Member to the reply I gave him on 15 December 2005, Official Report, column 22...
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